Last updated: July 2026
Receiving You is a professional coaching, mentoring and mediation practice operated by Nordeya Gilbert through Receiving You Ltd, a company registered in England and Wales. Receiving You Ltd is the data controller for the personal data described in this policy, and processes all personal data in accordance with UK GDPR.
| Business name | Receiving You Ltd |
| Company number | 17316222 |
| Registered in | England and Wales |
| Registered office | 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ |
| Practitioner | Nordeya Gilbert |
| Location | London, United Kingdom |
| Website | receivingyou.com |
| hello@receivingyou.com | |
| ICO Registration | [Add ICO registration reference number once registration is complete] |
We only collect and use personal data where we have a lawful reason to do so under UK GDPR.
| Purpose | Legal basis |
| To provide coaching, mentoring or mediation services | Performance of a contract |
| To respond to your enquiry | Legitimate interest / pre-contractual steps |
| To send session notes and follow-up correspondence | Performance of a contract |
| To process payment and maintain financial records | Legal obligation |
| To maintain professional session records | Legitimate interest / legal obligation |
| To comply with EMCC supervision requirements | Legitimate interest |
| To improve our website and services | Legitimate interest |
| Coaching and session records | Seven years from the end of the coaching relationship, then securely deleted |
| Financial and invoice records | Six years from the date of the transaction, in line with HMRC requirements |
| Enquiry correspondence | Two years from the date of enquiry if no coaching relationship follows |
| Website technical data | Up to 12 months |
When data is no longer required it is permanently deleted from all systems and any physical records are securely destroyed.
We do not sell, rent or trade your personal data. We share it only in the following limited circumstances:
As required by the EMCC Global Code of Ethics, Nordeya Gilbert receives regular coaching supervision. Your information may be discussed in supervision in fully anonymised form — your name and any identifying details will never be shared with the supervisor.
If payment is taken online, your payment details are processed by a third-party payment provider such as Stripe or PayPal. These providers are GDPR-compliant and we do not store card details directly.
We use a small number of third-party services to run this website and practice. These providers only receive the data necessary to perform their function, and are bound by their own data protection obligations:
Some of the service providers listed above are based outside the UK, including in the United States. Where personal data is transferred outside the UK, we ensure an appropriate safeguard is in place, such as the UK International Data Transfer Agreement (IDTA) or the provider's participation in a recognised data protection framework. You can contact us for more information about the specific safeguards that apply.
We may be required to disclose personal data to comply with a legal obligation, court order, or to protect the vital interests of you or another person.
If an organisation is funding your coaching, they will be informed that coaching sessions are taking place. The content of sessions is strictly confidential and will not be shared with your employer without your explicit written consent.
No method of transmission over the internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
You have the right to request a copy of the personal data we hold about you. We will respond within one month of receiving your request.
If any information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
You have the right to ask us to delete your personal data in certain circumstances. Note that some data must be retained for legal reasons.
You have the right to ask us to limit how we use your data in certain circumstances.
Where we process your data on the basis of consent or contract, you have the right to receive a copy of your data in a structured, commonly used format.
You have the right to object to processing based on legitimate interests.
Where processing is based on your consent, you have the right to withdraw that consent at any time.
Contact us at hello@receivingyou.com. We will respond within one month at no charge.
Our website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies. You can control cookies through your browser settings.
Our website may contain links to third-party websites such as Calendly for booking. Once you leave our website we are not responsible for the privacy practices of those sites.
Coaching is not a clinical or therapeutic service. If at any point it becomes apparent that you need clinical or therapeutic support, we will discuss this with you openly. If we have serious concerns about your safety or the safety of others, we may need to break confidentiality and contact the relevant authorities.
We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated. We will notify active clients of any significant changes.
If you have concerns about how we handle your personal data, please contact us first at hello@receivingyou.com.
If you remain unhappy, you have the right to complain to the Information Commissioner's Office:
| Website | ico.org.uk |
| Telephone | 0303 123 1113 |
| Address | Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF |